Analyze an emerging conflict
Develop the soft skills needed to resolve conflicts (empathy, assertiveness, active listening, positive communication)
Apply conflict resolution techniques
Prevent conflict by promoting cooperation and well-being.

Description

Do you want to learn how to anticipate and deal with the conflicts at work? Are you tired of the tension and wondering how to make a change? Have you already resolved disputes but are unsure how to make the solutions last?

Perhaps you are a project manager or team leader whose team is not working to its full potential because of daily friction. You may work in HR and have noticed that conflict can impact your company and employees.

PART #1 - ANALYZE AN EMERGING CONFLICT

1. Get the most out of this course

2. Spot early warning signs

3. Determine the causes of a conflict

4. Track risk factors

Quiz: Analyze an emerging conflic

PART #2 - DEVELOP THE SOFT SKILLS NEEDED TO RESOLVE CONFLICTS

1. Learn to manage your emotions

2. Develop your empathy and assertiveness

3. Use active listening and positive communication

Quiz: Develop the soft skills needed to resolve conflicts

PART #3 - APPLY CONFLICT RESOLUTION TECHNIQUES

1. Map the conflict

2. Lead a conflict resolution session using the DESC technique

3. Overcome classic obstacles

4. Create the right conditions to foster long-term cooperation

Microdoing & Survey

Quiz: Plan the steps to resolve a conflict

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